TERMS & CONDITIONS

General terms and conditions of Clayman have been prepared in accordance with the Consumer Protection Act, the law on Personal Data Protection Act and the Electronic Communications Act. The online store Clayman (hereinafter referred to as the “store”) is operated by:

Company: Obrt Dobro Address: Žabica 1, 51000 Rijeka Registration Number: VAT No.: Email: aleks.katunar at gmail.com Phone: +385 95 8934 908

which is also the provider of e-commerce (hereinafter referred to as “vendor” or “Clayman”). Terms and conditions govern the operation of an online store Clayman, rights and obligations of the user and the store and govern the business relationship between the company and the customer. General terms and conditions are also governed by individual purchase rules at the takeover site of Obrt Dobro. The buyer is bound by the general terms and conditions valid at the time of the purchase (placing online order). When placing order online, the user is notified about the terms and conditions. Each time when customer places an order, the customer agrees to the general terms and conditions.

INFORMATION ACCESSIBILITY

Obrt Dobro commits that information listed below, will be provided to customer at any time, including before purchase: company information (name and place of business, registration and VAT number), contact information, which enables fast and efficient communication (e-mail, phone), the essential characteristics of products (including after-sales services and guarantees) and the period of validity of this information, availability of products (each product, which is offered on the site, should be available within a reasonable period of time), delivery conditions (method, place and time of delivery), prices must be clearly and unambiguously defined and it must be clear whether they contain taxes, transport costs and/or other charges, and the period of validity of this information, method of payment and delivery or performance of, and validity of this data, payment and delivery method, validity of the offer, withdrawal period from thecontract and conditions for withdrawal (ZAKON), Interpretation of an appeal, including details of the contact person.

USERS

Online store Clayman allows the use of registered and unregistered users (hereinafter referred to as “Users”). Upon registration, the online store user obtains a user name (e-mail) and password. E-mail address, username and password unambiguously define and connect the registered user to the data input. If a user wants to change e-mail address at any time to another e-mail address it is neccesary to send a request to aleks.katunar at gmail.com. With a single entry via e-mail, the user becomes a guest. Thus a registered user as a guest acquires the right to purchase at the Clayman online store.

PROTECTION OF PERSONAL DATA

Clayman website, in accordance with the Law on Personal Data Protection Act (ZAKON) is committed to protecting the personal data of its users. For business needs Clayman gathers the following information: name and surname, billing address, shipping address, e-mail address, contact telephone number, username, password in encrypted form, and other data that users enter into forms on our website.

We are not responsible for the accuracy of the data entered by the users. For the purposes of ensuring security we also collect IP addresses from which users access the site. Each user is assigned at the beginning of the visit session cookie for identification and monitoring of the shopping cart. Clayman can, among other cookies, store on your computer other things such as the identification number of a user in an encrypted form (to identify the user’s next visit), review articles (that you know which items you already rated) and cookies of Google Analytics (analysis of website visits). All information, except cookies are stored on the server permanently. Session cookies are stored in server memory only for the duration of the visit and are deleted after one hour of inactivity, permanent cookies are stored on the visitor’s computer. Manager can use the data in anonymised summary form for purposes of statistical analysis. Clayman will in no case hand over the users data to unauthorized persons. Delivery service (eg. Post of Slovenia) will be entrusted only with a user’s shipping address and telephone number (if needed). Data which Clayman collects and processes will be disclosed only if such liability is determined by law or in the good faith belief that such action is necessary for the proceedings before courts or other state authorities as well as to protect and promote the legitimate interests. User is also responsible for the protection of personal data in a way that ensures the security of his e-mail address, username and password, and the appropriate software (anti-virus) to protect their computer. You can read more about personal data protection on Privacy Policy page.

COMMUNICATION & ELECTRONIC ADVERTISING MESSAGES

Clayman will contact customer through distance communication, but only if customer explicitly agrees. If a customer doesn’t want to receive advertising messages, Clayman is obliged to respect customers decision.

Advertising messages will contain: Consignor “Clayman” will be clearly evident, clearly and unambiguously marked as advertising message, the sender will be clearly visible, various campaigns, promotions and other marketing techniques will be labeled as such. It will also clearly set out the conditions of participation in them, process to unsubscribe from receiving ad messages will be clearly defined, if the customer wishes not to receive advertising messages, Clayman will explicitly respect them.

All the information on Clayman’s online store, including product images, graphic and video elements on the website are protected and can not be reproduced or used without prior written permission.

LIMITATION OF LIABILITY

Clayman is always trying to ensure the up-to-date and correctness of the data published on its websites. Nevertheless, the properties of the articles, the delivery period or the price may change so quickly that sometimes it fails to correct the information on the web pages on time. In such case, Clayman will notify the customer of the changes and will allow customer to withdraw from the contract or to replace the ordered item.

EXCLUSION OF LIABILITY

We reserve the right to disable website or access to it, due to technical or other problems and maintenance, which means disabling or hindering the use of the online site. The customer must ensure that he/she has the proper protection of the equipment before accessing and using the website. Customer is also obliged to provide a reasonable security and privacy of data, that is used for customer login if any.

COMPLAINTS AND DISPUTES

Clayman respects the applicable European consumer protection legislation and seeks to fulfill its duty to establish an effective complaint handling system and identify the person with whom, in the event of problems, the customer can connect by telephone or by e-mail. The complaint is submitted via e-mail aleks.katunar at gmail.com or via phone +385 95 8934 908. The complaint processing procedure is confidential. Clayman will confirm within five working days that it has received a complaint, notify the customer how long it will take to handle it and keep him/her informed about the progress of the procedure. Clayman is aware that the essential characteristic of the consumer dispute, at least as far as the judicial solution is concerned, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle, that the consumer does not initiate a dispute in front of a court. Because of that, Clayman always strives to do its best to resolve any dispute by mutual consent. In the case of judicial settlement of disputes, the court shall have jurisdiction in the municipality of the customer.

OUT-OF-COURT SETTLEMENT OF CONSUMER DISPUTES

In accordance with the legal norms, we do not acknowledge any contractor for out-of-court settlement of consumer disputes as responsible for resolving a consumer dispute that the consumer could launch in accordance with the Out-of-Court Consumer Dispute Resolution Act. Obrt Dobro as a provider of goods and services allows online store in the RS on its website an electronic link to the platform for online dispute resolution for consumer disputes (SRPS). The platform is available to consumers here. That legislation arising from the Act on the out-of-court settlement of customer disputes, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22 / EC. These Terms are valid from 1.4.2018.

STATEMENT CONCERNING NUTRITION AND HEALTH CLAIMS IN PRODUCT DESCRIPTIONS

All information on the websites of Clayman’s online store is only informative and in no way intended as a substitute for the advice of a treating physician or other healthcare staff, nor can it be compensated for proper medical care, since it is not recognized by health authorities. Products and claims about individual products in this online store have not been evaluated by state institutions and are not intended to treat or prevent illness. Text descriptions of each product are purely for information purposes and have not been validated by the European Food Safety Authority. If you are taking other medicines and other dietary supplements, consult your doctor before combining these with Clayman products.

Clayman does not take any responsibility for damages caused by the delivery, transport and customs clearance of ordered items. Customer agrees, that he/she inquired information about the legal status of the products in the country where the customer is ordering from. Clayman does not have documents that would explicitly explain the legal status of products in certain countries.